FAQ

Products

The full line of ÁTHOS products are non-toxic and plant powered. Our products are made from plant and mineral based natural ingredients. We never use synthetic fragrances, chlorine, caustic or dyes. We would never use ingredients that we don't feel safe using in our own homes. We ensure the products are safe for humans, pets and mother earth.

Our goal is to promote a healthy and well balanced home which is why all ÁTHOS products are 100% fragrance-free. Since the smell is naturally derived, the scent will not linger and will naturally dissolve in the air. We recognize that not everyone enjoys scented products, which is why we offer unscented options. 

Yes, we are proud to say we love our furry friends and did not harm them in the making of our products.

Yes. Our products are developed without any soy or nut products or byproducts.

Shipping & Delivery

Domestic shipping can take up to 2-6 business days.

Shipping rates can vary depending on your region and are calculated at checkout.

We offer free shipping on all orders over 50$.

Yes! We ship to Canada.

We are working on expanding globally as well.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We also accept Paypal, ApplePay and ShopPay

Returns & Refunds

Yes, we offer full and partial refunds.

You're going to love our products so much that we guarantee it. In the unlikely chance that you are not satisfied with your purchase, we'll give you your money back. Never any hassles.

For quality control, we may request you send the product back for inspection.

A refund request can be submitted within a week after upon delivery.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.