The ÁTHOS Promise
If any aspect of your purchase doesn't meet your expectations, we're here to make it right. To facilitate this, please reach out to us through the contact form provided, detailing your order number and your specific concerns. We'll guide you through the return process, and once we receive the product, we'll promptly process a full refund.
Your experience matters deeply to us. We value our community of loyal customers and strive for each one of you to have a positive and fulfilling experience with our products.
We strongly believe in the transformative potential of plant-based household cleaners. These products don't just cater to environmental well-being but profoundly impact our daily lives. Choosing eco-friendly and effective alternatives ensures we nurture our homes, our bodies, and the planet.
Our unwavering 100% satisfaction guarantee is a testament to our dedication. We meticulously craft each product to ensure efficacy, purity, and eco-consciousness. We want our offerings to resonate with you, and we know that genuine feedback is integral to our continual growth and improvement.
- Timeframe for Return Request: To initiate a return, please submit a return request within 2 weeks (14 days) of receiving your delivery. Requests made after this period may not be eligible for a return.
- Shipping the Return: Once your return request is approved, we will provide you with a return shipping label. To ensure a smooth return process, please ship the item back to us within 5 days of receiving this label.
Return Shipping Cost
- Label Provided: For your convenience, we will provide a prepaid shipping label.
- Deduction from Refund: The cost of the return shipping will be deducted from your refund.
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The ÁTHOS Promise
You're going to love our products so much that we guarantee it. In the unlikely chance that you are not satisfied with your purchase, we'll give you your money back. Never any hassles.
For quality control, we may request you send the product back for inspection.