Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We make every effort to fulfill orders as quickly as we can. We are only humans, just like you.

Domestic Shipping Rates and Estimates (USA)

Shipping option	Estimated delivery time	Price
Standard	2 to 6 business days	$6.99
Free Shipping (70$ and up)	2 to 6 business days	Free

Canada Shipping Rates and Estimates

Shipping option	Estimated delivery time	Price
Standard	2 to 6 business days	$22.00

Your order will not be subject to import duties and taxes , which are incurred once a shipment reaches your destination country.

We have taken care of that of you.

Pre-Orders

Orders containing pre-order items will be shipped according to the estimated timeline provided on the product page at the time of purchase. If your order includes both in-stock and pre-order items, the entire order will ship together once the pre-order items become available.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Our carrier ships to P.O boxes.

Refunds, returns, and exchanges

You may return your purchase for a refund of the merchandise total within 14 days of delivery; all you need to do is ship the item back to us.

Return credits are issued within 24 hours once the item is received. Please note shipping charges are non-refundable.

Delivered Packages

Once a package is marked as delivered by the shipping carrier to the shipping address provided at checkout, the order is considered delivered.

If your tracking information shows that your package was delivered but you are unable to locate it, please contact us as soon as possible. We will assist you in reviewing the tracking information and, when appropriate, initiating an inquiry with the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. ÁTHOS is not responsible for packages delivered to an address that was incorrectly entered at checkout.

If you believe a package marked as delivered was lost, stolen, or misdelivered, please contact us so we have an opportunity to investigate the delivery with the carrier.